Terms of Service It is our policy to ship your products within 72 hours of receipt of the order. Should an item be backordered or there be an unanticipated delay, we will contact you by email and give you a new ship date. Pure & Simple Skincare and Sally Peoples Aesthetics will be held completely harmless in the event of any allergic reaction or misuse of our skincare products. Any questions about our privacy, return or use of skincare products should be directed in writing to: Sally Peoples Aesthetics, 211 Eagle Dance Circle, Palm Desert, CA or info@pureandsimpleinc.com . You do not need to write if simply returning a product for refund.